Effective date: October 17, 2025

1. Introduction

Zoainet LLC ("Zoainet", "we", "our", or "us") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.zoainet.com or otherwise interact with us. By using our website or submitting information to us, you acknowledge you have read and understand this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us and certain information automatically.

A. Information you provide directly

Full name

Email address

Telephone number

Organization name, job title, and other business contact details (when provided)

Any other information you include in forms, messages, or attachments (e.g., RFPs, quote requests)

B. Information collected automatically

IP address, browser type and version, operating system, pages visited, time and date stamps, referral/exit pages, and other usage data collected through server logs.

Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use personal information for the following purposes:

To respond to your inquiries, provide quotes, process orders, and deliver services you request.

To communicate with you by email, phone, or other channels about your account, orders, or transactions.

To provide customer support and to manage and improve our services and website.

To send marketing communications and newsletters (where you have consented or as permitted by law). You may opt out at any time (see Section 11).

To detect, prevent and respond to fraud, abuse, security incidents, or unlawful activity.

To comply with legal obligations, court orders, or other governmental requests.

4. Legal Basis for Processing (Where Applicable)

While U.S. law does not require the same "legal basis" framework as the EU GDPR, we rely on lawful grounds including: your consent (for marketing), performance of a contract (to fulfill orders or requests), and our legitimate interests (to provide and improve services, security, and fraud prevention), subject to applicable laws.

5. Disclosure of Personal Information

We may disclose personal information to:

Service providers and vendors who perform services on our behalf (e.g., hosting, email delivery, analytics, payment processors, shipping/logistics). They are contractually required to protect your data.

Government, regulators, or law enforcement if required by law, court order, or to protect rights, property, or safety.

Business transfers — in the event of a merger, acquisition, bankruptcy, or sale of assets, personal information may be transferred as part of the transaction. We will notify affected users where required.

With your consent or at your direction.

We do not sell personal information for third-party marketing purposes without your explicit consent. (See Section 10 for California residents.)

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage information, remember preferences, measure site performance, and provide personalized content. You can manage cookie preferences via your browser settings or our cookie banner where available. Disabling certain cookies may affect site functionality.

7. Third-Party Services & Links

Our website may contain links to third-party websites and services (e.g., social media platforms, analytics providers). Those third parties have their own privacy practices and controls; we are not responsible for their policies or practices. We recommend reviewing third-party privacy notices.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Examples include access controls, encryption where appropriate, secure servers, and regular security reviews. However, no system is completely secure; if a breach affecting personal information occurs, we will follow applicable law, which may include notifying affected individuals and regulators.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary according to the nature of the information and the purposes for which it was collected.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Your Choices & Rights

You may have certain rights regarding your personal data depending on your jurisdiction. Below are the common choices available:

Opt out of marketing: You can opt out of marketing emails by following the “unsubscribe” link in those messages or by contacting us at [email protected].

Access & correction: You may request access to or correction of personal information we maintain about you.

Deletion: Where applicable, you may request deletion of your personal information, subject to legal exceptions (e.g., records needed for tax, legal compliance, or dispute resolution).

Data portability: Where applicable, you may request a portable copy of certain personal information you provided to us in a commonly used format.

To exercise these rights, contact us as described in Section 15. We will verify your identity before processing such requests. We may decline requests that are frivolous, repetitive, or that would violate others’ rights.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

Right to know: The categories of personal information we collected, sources, purposes, and third parties with whom we share.

Right to delete: Request deletion of personal information we collected from you, subject to exceptions.

Right to opt-out of sale/sharing: We do not sell personal information for monetary consideration. If we ever do, California residents will be able to opt out.

Right to non-discrimination: We will not discriminate against you for exercising your rights.

To make a request under California law, please contact us at [email protected] or call the number below. We will require information to verify your identity. Authorized agents may submit requests on your behalf, subject to verification.

13. International Transfers

If personal information is transferred or accessed outside the United States, we will take reasonable steps to ensure it remains protected in a manner consistent with this Policy and applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website with a new effective date and, where appropriate, notify you by email or through a notice on our website.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Zoainet LLC
Address: 9 Yellow Brick Rd, Haverhill, MA 01835
Email: [email protected]
Privacy requests: [email protected]
Phone: +1 (833) 962-4638

16. Additional notices (industry or contract-specific)

If you are providing information as part of a government procurement or under a specific contract, additional privacy or security requirements may apply. Please notify your ZoaineT contact or [email protected] so we can provide any necessary contract-specific privacy addendum or evidence of compliance.